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Shipping Policies and FAQ
GENERAL
Do you wholesale?
Yes, please contact us at 519-770-0600
What payment methods can I use?
We accept Visa, Mastercard, American Express and Money Orders
Curveball Marketing/Phiten Canada apply sales tax
Sales tax must be charges as per all Canadian tax laws
Who do you use to ship?
We use Canada Post and Purolator.
SHIPPING QUESTIONS
How long does a shipment take to get shipped?
Our processing time is 1-3 business days.
Shipping time is usually no more than 4 days to the furthest points of Canada.
Expedited Shipping is available for extra cost.
Where does Curveball Marketing Ship to?
We ship to all parts of Canada. As per our agreement with Phiten USA we cannot ship any Phiten products outside of Canada.
Does someone have to be there for my delivery?
In the comment section of your order you can ask for no signature required
How do I make changes to my order? (i.e. cancel order, address, items)
If you have any changes you would like to make to the order please call us at 519-770-0600 or 1-877-818-2111. Any changes must be made prior to 1:00pm EST the following business day. Any changes after that will be subject to a $10.00 processing fee.
What if I received the wrong item/colour/size?
Please call us at 519-770-0600 or 1-877-818-2111.
What do I do if the item was damaged/broken/missing parts?
Please call us at 519-770-0600 or 1-877-818-2111.
What if I don’t get my order?
Please call us at 519-770-0600 or 1-877-818-2111.
I have a question about shipping that is not covered?
Please call us at 519-770-0600 or 1-877-818-2111.
RETURNS/EXCHANGES QUESTIONS
Curveball Marketing will only accept returns – no exchanges. The item(s) must be returned to the address below within 30 DAYS of the order date. The item(s) must be sent with its original undamaged packaging, and packing list.
Send to:
Curveball Marketing
21 Kenyon Street
Unit 4
Brantford, ON
N3S 7R7
Please note: Curveball Marketing reserves the right to refuse any return claims. The decision will be of sole discretion of Curveball Marketing and will be decided when the product is received by Curveball Marketing. Only re-sellable items will be accepted. Curveball Marketing will only accept returns. Once the item is accepted, a refund transaction will be made. A refund confirmation will be sent within 7 to 14 days of receiving the items. Return shipping shall be handled by the customer.
UNREFUNDABLE ITEMS
The shipping and handling cost will not be refunded.
PHITEN PRODUCT QUESTIONS
How long will my Titanium Necklace last? Can I wash it? What will happen if the fabric absorbs sweat?
The innovative Aqua-Titanium material has been fused into the fabric using Phiten’s unprecedented Phild (pronounced “filed”) processing technology. Please do not be concerned about moisture, as Aqua-Titanium particles will not separate even if the fabric is washed or absorbs perspiration. The power of Aqua-Titanium is semi-permanent, which means the effect itself will never go away. Phild processing is applied not only to Aqua-Titanium particles, but to all the materials that compromise our Titanium Necklace.
Why is there a note on the package that says the Titanium Necklace must not be worn in a bath or sauna?
The power of Aqua-Titanium will never go away, but repeated wetting and drying of the fabric will accelerate the materials wear and tear. Also, if the necklace contains any metal parts, these part heat up and cause discomfort or burns.
What if I don’t want to give my credit card information over the internet?
No problem – simply give us a call at 1-877-818-2111 and we can take your order and credit card information over the phone.
Why does the package say to keep the necklaces out of reach of children? Can my kids still wear Phiten?
The effectiveness of PHITEN products is safe for people of any age, including children. However, we advise that necklaces and other products are kept out of reach of small children to prevent any choking or swallowing of the product.
What is the difference between Titanium Discs and Titanium Tape?
The effects are the same. The only difference is size and shape. The discs can easily be placed directly on specific parts of the body, whereas the Titanium Tapes can cover greater areas and can be easily attached to your knee, elbow or other joints. For the sake of good hygiene, we recommend changing the tape after a period of heavy perspiration, as in summertime.
Will the Titanium Discs or Tape cause problems if not attached properly?
No. There is no single method of applying or wrapping the Titanium discs or Tape. Simple apply them to the desired areas.
My skin gets a rash when its taped. What should I do?
Its always good to test a small area of your skin first. You can also minimize skin irritation by applying Liquid Titanium Massage Lotion over the area and wait until the skin is dry before taping. We recommend reapplying the tape every 2 to 3 days (for hygienic reasons). If irritation or rash continues, please discontinue use and consult your physician.
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